Appointments:

Due to the popularity of our unique services, we highly recommend you make a reservation in advance for any of our relaxing spa treatments. However, we will always do our best to accommodate your requests. You must be 18 years or older to make an appointment with the Spa, anyone under age 18 seeking a Spa service must have their parent or guardian book the appointment.

You can also book online from our website  http://www,thenuyou.ca  to  schedule an appointment.  If you are a new customer, you will have to fill in some information. The information you are providing here will not be sold or disclosed to any outside party.

Cancellations: 

The time needed for the service(s) or Spa Package that you schedule is reserved exclusively for you. If you need to cancel a reservation or reschedule one, we require 24-Hours notice for individual services. We will email or SMS you a reminder 24 hour in advance.  Please use that to cancel the appointment or Please call us at

416-573-0999, if no one answers, leave your message on our voicemail.

We reserve the right to charge your credit card if the appointment is cancelled or rescheduled in less than the notice required by this Cancellation Policy -30% of the service will be charged for cancellations and changes made within 12 hours of the scheduled appointment. Any cancellations or changes made within 4 hours of the scheduled appointment will be charged 100% of the appointment cost.

Check In: 

Please arrive at least 15 minutes prior to your first scheduled appointment.

Late arrivals will result in a shortened appointment so the next guest will not be delayed, and you will be charged for the full value of the service.

Please Check In at the front desk. If it is your first visit with our Spa for treatment you will need to fill out Spa forms for our records.

For any questions or inquiries, please ask the assistance of the front desk

representative before doing your treatment.

Restrictions: 

For the convenience of other clients, please do not bring your pet or children

under age 12 to the Spa without another adult present to supervise them.

As a consideration to other guests, please turn off your cell phone or pager while inside the Spa.

We also suggest for you to please leave your valuable items at home when doing your treatment. We regret, but we will not be responsible for loss or damage of your personal items.

Any sexual solicitations are not tolerated and will be reported to authorities.

Please remember that the room must be prepared and used for the next client

and should be vacated after treatment upon completion of service within a

reasonable amount of time.

We do not allow smoking inside the Spa.

Health, Allergies, or Pregnancy Considerations: 

When visiting or calling for your appointment, please make sure to notify our staff if you have any health conditions, limitations, allergies to medications or fruits, physical ailments, medications you are currently taking, or if you are pregnant.

We also encourage for you to alert our therapist immediately for any discomfort during your treatment.

What to Wear: 

Our services would be more convenient if you are free of restrictive clothes and jewelries. If you are scheduled for spa facials, body treatments, or the Whirlpool Aromatherapy, you will be asked to put our robe on in a private room and slippers will be provided for you. If you are scheduled for a Massage, please wear comfortable, loose fitting attire, such as sweat pants, yoga pants and t-shirts.

If you are scheduled for a facial,

we encourage for you to come in with no makeup on. 

We also suggest to please let us know if you are wearing contact lenses

or using  skin medications before doing your treatment.

Gift Cards: 

Gift Cards are always welcome and can be used towards your treatment. They will be honored for Spa Services, products or boutique purchases.  Your Gift Card should be presented at check out, otherwise you will responsible for any charges incurred during your visit to the Spa.

Gift Cards are available for purchase at the front desk or through our website.

You can also order over the phone at 416-573-0999.

Payments:

 We accept cash,  most major credit cards and The NuYou Gift Cards.

Gratuities:

Gratuities (or tips) are not included in our prices, but are highly appreciated by our staff. The standard gratuity is 15% - 20% of the cost of service provided.